To further enhance the group's quality management level and benchmark against industry-leading standards, and in accordance with the company’s quality development strategy, Dafang Crane organized a series of major Quality Month activities from September to November 2024.
Since the launch of the activities, we have carefully planned and organized a Quality Month kick-off meeting, quality knowledge training for relevant departments, sharing of typical quality cases, and a welding quality evaluation competition, among others. We have learned from experience and lessons, promoted quality improvement, and achieved good results.
In addition to strengthening internal quality management, we conducted follow-up visits to key clients to collect feedback on our products' design, manufacturing, installation, and usage. We also learned from and adopted the valuable experiences of advanced enterprises.
From September 4 to November 20, a period of more than two months, the Dafang technical service team visited more than 60 companies in over 20 provinces, including Jiangsu, Shanghai, Anhui, Hunan, Guangxi, Guangdong, Shanxi, Sichuan, Beijing, Hainan, and Zhejiang. They traveled nearly 150,000 kilometers, leaving behind hard work and dedication, while allowing customers to experience the extended value and heartfelt service of Dafang products.
This Quality Nationwide Campaign was carried out through seminars and on-site inspections. During the seminars, we engaged with customers to understand their needs, answered their questions, and resolved various challenges faced by their businesses. On-site inspections allowed us to check the operational status of Dafang's lifting equipment at client locations and provide guidance and training to field staff.
During the Quality Nationwide Campaign, the technical service team held over 40 specialized seminars, covering topics such as industrial chain collaborative innovation, crane equipment usage, installation, maintenance, international market quality management, and standard formulation and revision. Over 80 quality-related questions were addressed.
At customer production sites, the technical service team carefully inspected the operational status of Dafang's lifting equipment. Through communication with clients, worksite analysis, and on-site demonstrations, we effectively solved practical production difficulties encountered by customers.
During the follow-up visits, Dafang's lifting products received wide recognition from the majority of client staff regarding their reliability, maintainability, supportability, testability, safety, and environmental adaptability. Additionally, we gathered more than 40 valuable suggestions and recommendations from clients, which will serve as the focus of our improvements moving forward, as we strive to provide continuous, high-quality services to our clients.